How a growing payment ISO moved residual operations off spreadsheets and into Fullcast — turning the monthly run into a reviewed, repeatable workflow.
A growing ISO was distributing residuals across dozens of agents using a single, ever-expanding spreadsheet. Each month meant manually merging exports from several processors, rebuilding split and override formulas, and fielding agent queries that no one could quickly answer. The model worked — but only one person truly understood it, and every cycle felt like a deadline.
They moved residual operations into Fullcast — importing every processor file with reusable templates, defining agent splits, manager overrides and partner shares as rules rather than formulas, and generating itemised agent statements automatically each period. Every figure now traces back to a source line, and every run is approved and locked with a full audit trail.
The monthly residual run became a reviewed, repeatable workflow instead of a high-stakes spreadsheet sprint. Agent queries dropped because statements were clear and consistent, finance gained a defensible record, and the operations lead was freed to focus on growing the portfolio rather than reconciling it.
The monthly run used to be the most stressful day of the month. Now it's a review meeting — we check the numbers, approve, and move on.
Several processor exports became a single reconciled view, so the cycle started from clean, trusted data.
Splits and overrides became reusable rules, so adding agents stopped meaning rebuilding the model.
An audit trail meant every question had an evidenced answer — for agents, finance and partners alike.